STILL UNSURE ?
WHEN WILL MY ORDER SHIP?📦
At Velvet Sydney, we believe your favourite fashion pieces should reach you as effortlessly as they were selected.
Once your payment is confirmed, we begin preparing your order right away.
Shipping from our warehouse usually takes 1–2 days, ensuring your pieces are on their way to you as soon as possible.
As soon as your order ships, you’ll receive a confirmation email with your tracking number, so you can follow every step of the journey.
Because something special shouldn’t keep you waiting.
HOW DO I TRACK MY ORDER?🛻
The moment your order ships, you’ll receive a confirmation email with a tracking link, so you can follow your package every step of the way - anytime, anywhere.
Or just easily in our web section : TRACK YOUR ORDER
Because your next favorite piece deserves a grand arrival.
WHAT IS THE RETURN POLICY?🔙
We want you to love your purchase, but if it’s not quite right, returns are hassle-free.✔️
15-Day Money-Back Guarantee – Return any unused items within 15 days of receipt.✔️
Refunds are processed to your original payment method or as store credit once your return reaches our warehouse.✔️
Easy and stress-free, because shopping should always feel effortless.
For full details, visit our Return Policy page.
ANY OTHER QUESTIONS❓
Fashion is all about self-expression, confidence, and feeling your absolute best.
That’s why we’re here to help you find the perfect fit for your style and personality.
Whether you need sizing advice, styling tips, or just want to say hello, our dedicated customer support team is always happy to assist.
Feel free to reach out anytime via our contact form or email us at info@velvetsydney.com