STILL UNSURE ?
WHEN WILL MY ORDER SHIP?📦
Orders are prepared by our fulfilment partners and may be shipped from overseas.
Processing and delivery times vary depending on product availability, your location and carrier conditions.
Once your order has been dispatched, tracking details will be provided so you can follow its journey.
If you have any concerns about your delivery, please contact us at info@velvetsydney.com.
HOW DO I TRACK MY ORDER?🛻
The moment your order ships, you’ll receive a confirmation email with a tracking link, so you can follow your package every step of the way - anytime, anywhere.
Or just easily in our web section : TRACK YOUR ORDER
Because your next favorite piece deserves a grand arrival.
WHAT IS THE RETURN POLICY?🔙
We offer 14-day change-of-mind returns on eligible items, subject to our Returns & Refunds Policy.
Items must be unused, unworn and in resalable condition. Sale items are excluded from voluntary change-of-mind returns.
Your rights under the Australian Consumer Law remain unaffected, including for faulty, damaged or incorrectly described products.
For assistance, contact info@velvetsydney.com.
ANY OTHER QUESTIONS❓
Fashion is all about self-expression, confidence, and feeling your absolute best.
That’s why we’re here to help you find the perfect fit for your style and personality.
Whether you need sizing advice, styling tips, or just want to say hello, our dedicated customer support team is always happy to assist.
Feel free to reach out anytime via our contact form or email us at info@velvetsydney.com