Terms of Service

Last updated: 26 October 2026

1. Overview

Welcome to Velvet Sydney.

Velvet Sydney is an online fashion store operated by Pavel Zeman as an individual business owner.

Throughout these Terms of Service, "Velvet Sydney", "we", "us" and "our" refer to the operator of this online store.

Our website is powered by Shopify, which provides the ecommerce platform enabling us to offer products and services to customers.

By accessing our website or purchasing from Velvet Sydney, you agree to these Terms of Service, subject to any rights that cannot be excluded under applicable law.

Please read these terms carefully before placing an order.

2. Products and Availability

We aim to provide accurate product descriptions, photographs, prices and availability information.

Product colours and appearance may vary slightly depending on lighting, photography and individual screen settings.

We take reasonable care to ensure product information is accurate and does not mislead customers.

All products are subject to availability. If an item becomes unavailable after an order is placed, we will contact you and offer an appropriate solution, including a refund where applicable.

Nothing in this section limits your rights under the Australian Consumer Law.

3. Orders and Payments

By placing an order, you agree to provide accurate and complete information, including your name, email address and delivery details.

All product prices are displayed in Australian dollars (AUD), unless otherwise clearly stated.

The total amount payable, including any applicable taxes or delivery charges, will be displayed before your purchase is completed.

We may contact you if we need to verify an order or resolve an issue with product availability, payment or delivery.

If we are unable to fulfil an accepted order, we will notify you and arrange an appropriate refund or other solution agreed with you.

We will not change the agreed price of a completed order without your consent, except where permitted by applicable law.

4. Pricing and Promotions

We aim to ensure that all product prices, promotional offers and discounts are accurately displayed.

Prices and promotions may change from time to time. Changes will not retrospectively affect completed orders.

Any promotional offer may be subject to clearly stated conditions, including eligibility requirements, expiry dates or product exclusions.

All pricing and promotional representations are subject to applicable consumer protection laws.

5. Shipping and Delivery

Velvet Sydney offers standard shipping to eligible delivery addresses in Australia.

Free standard shipping is available across Australia, unless a different charge is clearly disclosed before payment.

Orders are processed through our fulfilment partners and may be dispatched from overseas facilities.

Processing and delivery times can vary depending on product availability, destination, carrier operations, customs procedures and public holidays.

Any delivery dates displayed on our website or at checkout are estimates unless expressly stated otherwise.

If your order is delayed, lost or damaged during delivery, please contact us at info@velvetsydney.com so we can investigate and provide an appropriate solution.

We remain responsible for fulfilling our obligations under applicable consumer law.

For further information, please refer to our Shipping Policy.

6. Returns, Refunds and Consumer Guarantees

We offer eligible customers a voluntary 14-day change-of-mind return period, subject to the conditions described in our Returns & Refunds Policy.

Our voluntary change-of-mind policy is separate from your statutory consumer rights.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product is faulty, unsafe, incorrectly supplied, not as described or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund, depending on the circumstances.

Your statutory rights apply regardless of whether an item was purchased at full price or on sale.

Nothing in these Terms of Service excludes, restricts or modifies rights or remedies that cannot lawfully be excluded.

For full details, please refer to our Returns & Refunds Policy.

7. Order Changes and Cancellations

If you wish to change or cancel an order, please contact us as soon as possible at info@velvetsydney.com.

We will make reasonable efforts to accommodate your request before dispatch.

Once an order has entered fulfilment or transit, an immediate cancellation or change may not always be possible.

This does not affect any cancellation, refund or other rights available under applicable law.

8. Customer Accounts

If you create a customer account, you are responsible for keeping your login details confidential and ensuring that information provided is accurate.

Please notify us if you believe your account has been accessed without authorisation.

We may restrict or suspend accounts where reasonably necessary to address fraud, security threats or unlawful activity.

9. Website Use

You agree to use our website lawfully and not to interfere with its security, functionality or availability.

You must not use the website to distribute malicious software, attempt unauthorised access, engage in fraudulent activity or infringe the rights of others.

We may take reasonable measures to protect our website, customers and business against misuse.

10. Intellectual Property

The Velvet Sydney brand, website design and original content may be protected by applicable intellectual property laws.

Certain product photographs, descriptions, trademarks and other materials may belong to third-party owners or licensors.

You may access and use our website for personal shopping purposes.

You must not reproduce or commercially exploit protected website content without the permission of the relevant rights holder, except where permitted by law.

11. Third-Party Services

Our website may use third-party services to support payments, order processing, fulfilment, delivery, analytics and customer communications.

These services may include Shopify, payment providers and logistics partners.

Some links may direct you to external websites that operate under their own terms and privacy policies.

While we are not responsible for independently operated external websites, the use of third-party service providers does not remove our obligations to customers under applicable law.

12. Privacy and Personal Information

We respect the privacy of our customers and aim to handle personal information responsibly.

Information collected through our website may be used to process orders, arrange delivery, provide customer support, maintain website security and, where permitted, deliver relevant marketing communications.

Personal information may be processed by service providers involved in operating our ecommerce business.

For further information about how we collect, use, store and disclose personal information, please refer to our Privacy Policy, available in the footer of our website.

13. Errors and Corrections

We make reasonable efforts to ensure that information displayed on our website is accurate.

Occasionally, errors may occur in product information, availability, pricing or other website content.

If we identify an error, we may correct the information and contact affected customers where appropriate.

Any action relating to an existing order will be taken in accordance with applicable law and your statutory rights.

14. Limitation of Liability

Nothing in these Terms of Service excludes, restricts or modifies any rights, consumer guarantees, remedies or liabilities that cannot lawfully be excluded, restricted or modified, including those under the Australian Consumer Law.

To the extent permitted by applicable law, Velvet Sydney is not responsible for losses arising solely from circumstances beyond our reasonable control where we have not breached any legal obligation.

We do not exclude liability for our own unlawful conduct or for any failure to comply with non-excludable consumer guarantees.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business operations, services or legal requirements.

Updated terms will be published on our website together with a revised update date.

Any changes affecting existing orders will be handled in accordance with applicable law.

16. Applicable Law and Consumer Rights

These Terms of Service are subject to applicable laws governing the sale of products to customers in Australia.

Nothing in these terms limits any mandatory consumer protection rights available under the Australian Consumer Law or other applicable legislation.

Any dispute will be handled in accordance with the laws and jurisdictional rules applicable to the particular transaction.

17. Contact Information

For questions about these Terms of Service, your order or our products, please contact:

Velvet Sydney

Operated by Pavel Zeman

Email: info@velvetsydney.com

Website: https://velvetsydney.com

Additional business identification details will be made available as required by applicable law.