Shipping Policy

Thank you for shopping with Velvet Sydney. We aim to provide a clear and reliable delivery experience for our customers across Australia.

Shipping Costs

We offer free standard shipping across Australia, with no minimum order value, unless a different charge is clearly displayed before payment.

Order Processing

After your order is placed, it is forwarded to our fulfilment partner for processing.

Depending on product availability, orders may require sourcing, preparation and quality checks before dispatch.

Please note that processing and dispatch are not necessarily completed on the next business day.

Estimated Delivery Times

Delivery estimates shown on our website or at checkout are estimates, not guaranteed arrival dates.

The total delivery time includes order processing and shipping. Actual delivery times may vary depending on product availability, destination, carrier operations, customs clearance and public holidays.

Some orders may be dispatched from overseas fulfilment facilities and can take longer than domestic deliveries.

If your order experiences a significant delay, please contact us so we can investigate and assist you. Your rights under the Australian Consumer Law remain unaffected.

Order Tracking

Where tracking is available, we will provide tracking information after your parcel has been handed to the shipping carrier.

Please allow some time for tracking updates to appear in the carrier's system.

Delivery Address

Please ensure your shipping details are correct before placing your order.

If you notice an error, contact us immediately at info@velvetsydney.com. We will do our best to assist, although address changes cannot be guaranteed once an order has been dispatched.